Unlimited support for your team, your Microsoft 365 environment, and your data.
CCS is a cloud-first MSP: flat-rate unlimited support or hourly, backed by proactive RMM monitoring, full Microsoft 365 administration, and unlimited cloud backup — you always know the cost upfront.
Flat-rate unlimited support, or hourly — you always know the cost.
Unlimited Remote Support
Most teams run on a flat monthly rate for genuinely unlimited support — no per-ticket billing. If hourly support fits your needs better, that's available too, with hours approved upfront.
- Flat monthly rate for unlimited support
- Hourly billing available, with hours approved in advance
- No per-ticket billing either way
- Direct access to CCS — not a call-center queue
RMM-Backed Monitoring
CCS Sentinel keeps watch on every supported device around the clock, so problems get caught and fixed before they become downtime.
- 24/7 device health and patch monitoring
- Proactive issue detection and remediation
- Performance and operational alerting
- Remote scripting and automated fixes
Microsoft 365 Administration
Day-to-day Microsoft 365 administration handled for you, so your team isn't stuck managing licenses and permissions on the side.
- User provisioning, licensing and offboarding
- Mailbox and permissions administration
- Teams and SharePoint configuration support
- Ongoing Microsoft 365 health checks
Unlimited backup for Teams, SharePoint, Exchange and OneDrive.
Microsoft keeps the Microsoft 365 platform running — it doesn't back up the data inside it. CCS backs up the workloads your business actually runs on, with unlimited retention and no per-GB pricing.
Microsoft Teams
Chats, channel messages, and files shared through Teams are protected and recoverable.
SharePoint
Site content, document libraries and permissions are backed up independent of Microsoft's own retention limits.
Exchange
Mailboxes, calendars and contacts are covered, so a deleted item or account issue doesn't mean permanent loss.
OneDrive
Every user's OneDrive files are backed up, protecting against accidental deletion, sync errors and ransomware.
Ready for support and backup that don't run out?
Talk with CCS about moving to unlimited support, proactive monitoring, and unlimited Microsoft 365 backup — this initial conversation is free, with no obligation.
Common questions about CCS support and backup.
Yes — on the flat monthly rate, support is genuinely unlimited: your team can reach out as often as needed without racking up per-ticket charges. If hourly billing is a better fit for your organization, that's available too, with hours approved upfront so the cost is never a surprise. Either way, you work directly with CCS, not a rotating call-center queue.
Microsoft is responsible for keeping the Microsoft 365 platform running, not for backing up the data inside it. Deleted items, sync errors, retention-policy gaps and malicious or accidental changes can still mean permanent data loss without a separate backup. CCS runs unlimited backup on top of Microsoft 365 for Teams, SharePoint, Exchange and OneDrive so that data is always recoverable, independent of Microsoft's own retention limits.
User provisioning and offboarding, licensing management, mailbox and permissions administration, Teams and SharePoint configuration support, and ongoing Microsoft 365 health checks — all included as part of CCS support, not billed separately.
CCS Support is the day-to-day layer — unlimited help desk support, RMM-based device monitoring, Microsoft 365 administration, and unlimited 365 backup. The CCS security stack (CCS Sentinel, Microsoft 365 Data Protection and SaaS 365 Alerting) is the technical protection layer running underneath it. Most CCS clients run both together as one coordinated service.